Sales Follow Up: 7 Ways To Keep The Conversation Going

Michael Glaubitz

Many potential consumers won’t buy immediately so the sales follow up is very important. You shouldn’t simply introduce a new product or service to a customer and expect them to always buy immediately. Many salespeople and marketing managers mistakenly create sales emails with an amazing message, hold a fantastic meeting, and even run a brilliant product demonstration before stepping back and doing nothing.

That’s why sales follow-up is so important. If you want to retain sales leads and increase customer loyalty and sales conversion rates, then you must follow up regularly with prospects.

7 top ways to keep the conversation going

1. Schedule automated sales follow up email sequence –


Automating follow-up emails saves your team time and energy. However, be sure to customize the sales follow-up emails so that they don’t feel too sales-focused.


2. Utilize data –


Collect customer data such as past purchases and website activity, and use it to tailor your follow-up approach for each customer. Also, reach out to satisfied new customers for relevant feedback.


3. Personalize emails –


Make sure you or your sales team is sending emails that feel personal and speak to each customer’s individual needs. Remember to write an engaging subject line.


4. Use surveys –


Send out surveys to collect feedback on customer experience and sales process, so you can adjust accordingly.


5. Follow-up calls –


Sometimes a phone call or video chat is all it takes to turn a sales lead into a paying customer.


6. Follow up with content –


Use content marketing to keep potential customers engaged, educate them about your products and services, and build trust in your brand.


7. Re-engage old sales leads –


Don’t forget about sales leads that have gone cold! Reach out to those prospects again using a fresh approach to boost.

Sales touchpoints

Sales contact points have a significant impact on selling a product in an ideal customer scenario. A touchpoint is typically described as a point of connection between a customer’s experience and the product, which usually is accomplished through advertising strategies.


When it comes to selling touchpoints, this intersection merely consists of a place for sales. It uses advertising strategies to be sourced directly from lists and is restricted to both internal and external sales. A salesperson must understand this key sales touchpoint.

Sales Mastery: Follow Up Like a Madman

What is a follow-up sequence in sales?

A Sales Follow-up can be done after an initial offer to get a prospective customer’s attention. Sales follow-up can occur in several ways, mainly by telephone or e-mail.


It’s crucial to master your selling follow-up skills, but not all are created equal. Reports show that most sales require five more follow-ups to close the transaction. Almost half of the prospects are followed up just once after giving up on a new opportunity to buy.

Subject lines matter

If someone follows up via email subject line can affect a follow-up. As we mentioned in previous posts, senior executives or decision-makers have dozens, even thousands of email messages in their inboxes. You must attract people so they can open their sales follow up email.


Typical subject lines such as “check-in” will not work well. They may be ignored easily or deposited in a garbage folder.


Instead, you must write something attractive for people who want to see what your message is all about. The easiest way to personalize a text is to use the name of the recipient.


Al lot of our blog readers and subscribers use the AI Content and Copywriting Software to create these subject lines and bodies of the emails.

Space it out

How should we avoid repeating the same thing over and spacing out our follow-ups too tightly? Purchase decisions usually go slow even when the service has significant value. Also, it is very unlikely that prospects will be able to decide immediately.


For some services like a website designing service, clients typically spend thousands on projects. These are important purchase decisions that can’t be done in a rushed moment. Also, we have a long lead time for follow-ups. For B2B buyers, decision-making may involve many different stakeholders.

Give value to each follow-up

Often your prospects don’t like being contacted by your salesperson. Hard Selling isn’t effective anymore. Instead of achieving better outcomes by engaging with your prospects with each follow-up, you need to make sure you offer value.


That is no matter how good the product is if you are not showing the value. You can do this by providing sales information, extra resources, prospective customer success stories, or even interviews. You could also send an eBook about a relevant topic.


By making sure you give value with each sales follow-up, you will be able to build trust with your prospects and make the sales process easier for everyone.

Always define the next step

Is this a major mistake for an aspiring salesperson? I can’t figure out how to proceed with this prospect. If the prospect is requesting more time for discussion about your offer with the company, agree to meet again at least once per week. You should call another prospect to get them to discuss arranging another call. Please be very precise.

Use a variety of follow-up methods

So you sent a few more follow-up messages in an email but no response. Well, try the phone, send a text, or a regular voice call. Alternatively, if you continue cold calling and the person is not available to talk, you can send them an email instead.


As salespeople, we must understand the importance of sales follow-up. With careful planning and thoughtful consideration, sales follow-ups can become a powerful tool to nurture sales leads and close sales. Keep in mind that an effective sales strategy requires patience and persistence. Always remember that sales is a long game: keep following up

Keep it brief

Your prospective customers are likely busy. Their lives are not occupied by rambling follow up email conversations or phone calls. Keep your follow-up short but concise. Generally, the email should have a total of six lines. And the phone call may take ten to fifteen minutes.


Keep it light and easy, but make sure the sales message is conveyed clearly.


Finally, be persistent with follow-ups. It has been said that most sales are made after at least five attempts of contact. This means that salespeople need to be consistent in their follow-up efforts and must not give up easily.

Tell me the best way to send follow-up emails or phone calls.

Depending on your needs it’ll vary based on your goals. When it comes to getting quick responses (because the issues are time-sensitive), phone calls will be the best method. Then again, this makes it much easier to appear annoying so it can make a “no” much worse.


Emails are great if you want to go for a reciprocal approach that builds trust. You can also use emails to send personalized sales messages, relevant resources or customer success stories. These will help build rapport and nurture sales lead in the long run.


When it comes down to it, sales follow-up is all about being consistent and showing your sales prospects that you care. Make sure to personalize each follow-up, tailoring it to the sales prospect’s needs, and bear in mind that sales is a long game. With consistent effort and persistence, sales follow-ups will become an invaluable asset for closing sales.

Sales Reps follow-up calls

Follow-up calls are incredibly critical to the sales cycle. It can be tougher than an email, since sometimes in sales follow-ups your prospects are limited. Nevertheless, sales follow-up calls establish relationships with the prospect.


You may find the problem better by answering the appropriate questions. Have a genuine desire for their assistance. You have more knowledge about your prospect and therefore have a more efficient approach to their buying process.

What are the 7 steps of a sales call?

1. Research: Know as much as possible about your sales prospect before making contact.


2. Prepare: Set objectives and create an agenda for the sales call.


3. Introduce: Make a great first impression to set a positive tone for the sales call.


4. Listen: Ask questions to understand the needs of your sales prospect.


5. Demonstrate: Show how your product or service can solve the sales prospect’s needs.


6. Negotiate: Close the sales with a deal that is beneficial for both parties.


7. Follow-up: Develop relationships and touch base to build loyalty after the sales call is complete.

How to Follow Up Like a Professional?

Follow-ups are science. It gets easier. Nothing replaces developing good follow-up practices.


1. Personalize your follow-up message:


Whether it’s an email, a phone call, or a letter, use the sales prospect’s name and craft a personal message to them.


2. Make sure you communicate in a timely manner:


Following up with sales prospects within 48 hours of making contact is important – the longer it takes to follow up, the less likely you are to convert them.


3. Keep sales conversations focused on the customer:


At all times, keep in mind what your sales prospect is looking for and how they can benefit from your product or service.


4. Be persistent but not pushy:


It’s very important for your business sales funnel!!!

Why is follow-up an important step in the sales process?

Follow-up is an important step in the sales rep process because it helps establish relationships and builds trust between salespeople and their prospects.


It also allows salespeople to gain a better understanding of their prospects’ needs and goals, which enables them to create tailored sales solutions that meet those needs more effectively. Follow-ups also help sales reps build rapport with prospects and can lead to future referrals.


Sales follow up is critical to the sales cycle. It can be tough than an email, since sometimes in sales follow-ups your prospects are limited. Nevertheless, sales follow-up calls establish relationships with the prospect.


You may find the problem better by answering the appropriate questions. Have a genuine desire for their assistance. You have more knowledge about your prospect and therefore have a more efficient approach to their buying process. sales reps need to be persistent and patient. With consistent effort, sales follow-ups will become an invaluable asset for salespeople in closing sales.

Conclusion

It is important to establish relationships with prospects to foster long-term sales success. Sales follow-ups help salespeople do just that by building trust and rapport, as well as offering valuable insights into the customer’s needs.


By using a combination of emails, calls, and other forms of communication sales reps can effectively nurture leads and increase sales opportunities for their business. Follow-up is key! Don’t forget to also reach out to existing customers occasionally to check-in. Get out there and practice your sales follow-up skills today!

ABOUT THE AUTHOR

Michael Glaubitz

Michael has over 22 years in Public Safety but has always had side jobs. From Logistics to Real Estate, Finance, and Staffing there have been many experiences. These all lead to Social Selling and Marketing as both a Salesperson, Small Business Marketer and Recruiter. By combining all of this experience with an innate desire to serve others he plans to deliver more value than you can handle.

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